Refund Policy

Last updated: 24 September 2026

Single replays (€0.89 including VAT)

A replay is digital content delivered immediately. By buying one you ask us to deliver it straight away, and you acknowledge that the 14-day EU right of withdrawal ends once the replay is delivered. Bought replays never expire — an unused one carries over to any later day. Unused replays are refunded on request within 48 hours of purchase. If a replay was charged but never appeared on your account, or a technical fault on our side stopped you from playing it, we will refund it.

Club Starter and Pro Club

You can cancel anytime from "Manage membership" in the game. Cancelling stops future renewals; you keep your membership until the end of the period you paid for. Club Starter is €2.49 per month including VAT and includes 1 daily replay. Pro Club is €6.99 per month including VAT and includes 2 daily replays. Daily member replays do not carry over. If you ask within 48 hours of your first payment and have not used any member benefits, we will refund that payment in full. Renewal payments are not refunded except where required by law or when caused by a fault on our side.

How to ask for a refund

Email dailyholes.com@gmail.com from the address on your account with the date of the purchase. We reply within 5 working days. Approved refunds go back to the original payment method, usually within 5–10 days. Your statutory consumer rights are not affected.